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🚨 Free plan switch issue

Nov 11, 2026, 01:00Last activity 4 days ago

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AlperenOriginal post

Rank 2: Process

Nov 11, 2026, 00:52

Hello I want my account's membership to be changed to free from pro; however, the system pushes me to stay in pro membership. Could you please help?
Account ID: 685abdfc00368aac65d7

I want to continue in the free membership, not pro membership; so Pro membership monthly price should be required me to pay.

Thanks for the help!

Summary

User is unable to switch from a pro membership to a free plan for November, as the system prompts them to activate the pro membership instead. A potential solution is to check the account settings or contact customer support for assistance with downgrading the membership to a free plan.

Harsh

Nov 11, 2026, 06:53

@Alperen Hey, go to your org → Billing → Change plan and pick Free. It switches at the end of your billing cycle. If Free is greyed out, your org is over a free limit (usually extra members, or you already have another free org).

Alperen

Rank 2: Process

Nov 11, 2026, 12:43

it is already free, however it pushes me to switch pro plan. This is the real issue

Alperen

Rank 2: Process

Nov 11, 2026, 13:00

@user

Alperen

Rank 2: Process

Nov 11, 2026, 14:53

I do not want to use the pro membership for the november month, however the system pushes me to activate the pro membership for this month