Help: Domain krtrim.tech Blocked on Fastly – "Owned by Another Customer

Hi, I'm trying to add my domain krtrim.tech (and subdomain) in Appwrite, but I'm getting this error:

Failed to add domain to Fastly: {"msg":"Bad request","detail":"Domain 'krtrim.tech' is owned by another customer"}

I own this domain and have set up the CNAME/NS records correctly. It seems the domain is mistakenly claimed by another Fastly account. Could someone from the team help release it?

Proof of ownership available upon request. Thanks!

Hey, you will need to add a TXT record for this. Let me get that for you.

TXT ?, but it’s giving me CNAME, CAA, and NS records. I added all of them except the CAA record because I couldn’t find a CAA option with my provider (Get.tech). Did you mean that I should use a CAA value inside a TXT record instead?

You need to add the following TXT record to the domain krtrim.tech so that we can verify your official ownership of the domain.

fastly-domain-delegation-9yD6Bmg7lGGNFbz-20251217

Ok, I did, but when I click on retry, it still shows the same issue.

Can you retry now?

Thanks, it’s verified 🎉 .